Shipping & Handling
Last updated: July 29, 2026
Thank you for shopping with moicla. We currently ship within all 50 United States and Puerto Rico.
Order Processing
Orders are processed Monday through Friday, excluding federal holidays.
Please allow 1–2 business days for order processing before shipment.
Orders placed before 2:00 PM Pacific Time may begin processing the same business day.
Orders placed after the cutoff time, on weekends, or on holidays will begin processing on the next business day.
Processing time is separate from transit time.
Shipping Carrier
Orders are currently shipped through USPS.
The specific USPS service used may vary depending on the size, weight, destination, and shipping option selected during checkout.
Shipping Costs
Orders of $75 or more qualify for free standard shipping.
For orders under $75, the applicable shipping cost will be displayed during checkout before payment is submitted.
The final shipping charge shown at checkout is based on the available shipping option and order details.
Estimated Delivery
After an order has shipped, estimated transit time is:
5–7 business days.
Estimated delivery times begin after the order has been processed and transferred to USPS.
Delivery estimates are not guaranteed and may be affected by carrier delays, holidays, weather, service disruptions, or other circumstances outside our control.
Based on the stated handling and transit ranges, a typical order may arrive approximately 6–9 business days after it is placed.
Shipping Locations
We currently ship to:
All 50 United States
Puerto Rico
Residential and business addresses
USPS PO boxes
We do not currently ship internationally or to other U.S. territories.
Customers are responsible for providing a complete and accurate deliverable address during checkout.
PO Box Deliveries
Orders addressed to a PO box are shipped through USPS.
Some products or packages may be too large to fit inside the recipient’s PO box or an available parcel locker.
In that situation, USPS may hold the package at the local Post Office and provide instructions for pickup.
Customers are responsible for monitoring their tracking information and collecting packages held for pickup within the timeframe established by USPS.
Packages that are not collected may be returned to us.
Additional shipping charges may apply if a returned package must be shipped again because it was not collected from the Post Office.
Address Changes
To request an address correction, please contact us as soon as possible after placing your order.
We can update the shipping address only if the order has not yet been processed or shipped.
Once an order has shipped, we cannot guarantee that the carrier will be able to redirect it.
Orders returned because of an incorrect, incomplete, or undeliverable address may require payment of an additional shipping charge before they can be sent again.
Tracking Information
Tracking information will be provided by email once your order has shipped.
Please allow time for USPS to scan and update the tracking record after the shipping label is created
Customers should review their order confirmation and tracking information carefully and contact us promptly if any information appears incorrect.
Delayed or Missing Packages
Carrier tracking and delivery estimates may occasionally be delayed.
Please contact us when a package has not arrived at least 3 business days after the estimated delivery date shown in the tracking information.
We will review the tracking details and assist with the appropriate next steps. Carrier investigations and claims remain subject to USPS procedures and processing times.
Packages Marked Delivered
When tracking shows that a package was delivered but it cannot be located, please:
1. Check the delivery area, mailbox, parcel locker, porch, side entrance, and other secure locations
2. Ask household members, neighbors, or building staff whether they accepted the package
3. Contact the local USPS office for additional delivery information
4. Contact us if the package still cannot be located
A carrier delivery scan does not always identify the exact location where a package was placed.
Damaged Shipments
Please inspect your order promptly after delivery. Shipping damage must be reported within 1 calendar day after delivery.
To help us evaluate the issue, include:
1. Your order number
2. A description of the damage
3. Clear photographs of the damaged product
4. Photographs of the shipping box and packaging
5. A photograph of the shipping label
Please keep the product and all original packaging while the request is being reviewed. Do not discard damaged merchandise or packaging until we provide further instructions.
Returned or Refused Packages
Packages that are refused, unclaimed, or returned because of an incorrect or incomplete address will be reviewed after they are received back.
Original shipping charges are generally nonrefundable. Additional shipping charges may apply if the customer requests reshipment.
For voluntary product returns, please review our Returns & Refunds Policy and contact us before mailing anything back.
Contact Us
Questions about shipping or delivery can be submitted through our Contact page.