Returns & Refunds Policy
Last updated: July 29, 2026
Thank you for shopping with moicla, operated by Valuue Max LLC DBA Moicla.
We want you to be satisfied with your purchase.
This policy explains how returns, refunds, damaged items, and order cancellations are handled.
Summary
30-day return window from delivery
Return Authorization required
Approved returns must be mailed within 7 calendar days
Customer pays return shipping when the return is not Moicla’s fault
Refund may be reduced by up to 20% if the item is returned in reduced condition
Moicla covers approved damaged, defective, or incorrect-item returns
30-Day Return Window
Eligible products may be returned within 30 calendar days from the date of delivery.
A Return Authorization must be requested within the 30-day period. After the return is approved, the item must be shipped back within 7 calendar days using the return instructions provided.
Returns mailed without prior authorization, outside the 30-day return window, or after the authorized mailing deadline may be refused or experience processing delays.
Return Authorization Required
Before mailing any item, please contact us and request a Return Authorization.
Your request should include:
Order number
Product being returned
Reason for the return
Photographs when the item is damaged, defective, incorrect, or has another condition-related issue
Do not mail a product until the return has been approved.
The correct return address and mailing instructions will be provided after approval, usually through the return shipping label or authorization instructions.
The business mailing address shown on our Contact page should not be used for returns unless we specifically instruct you to do so.
Return Eligibility
To qualify for a return, the product must be:
Unused
Undamaged after delivery
In its original condition
In the original packaging
Complete with all accessories, inserts, tags, and included materials
Products should be packaged carefully to prevent damage during return transit.
We reserve the right to deny a return or reduce the refund when an item is returned used, altered, incomplete, damaged after delivery, or in a condition that materially reduces its resale value.
Return Reasons
As part of the Return Authorization process, customers will be asked to select or explain the reason for the return.
Return reasons may include:
Arrived damaged
Defective
Incorrect item received
Product not as expected
Ordered by mistake
No longer needed
Other
The return reason helps determine return-shipping responsibility and whether photographs or other supporting information are required.
Customer-Paid Returns
When a return is not caused by damage in transit, a product defect, or an error by Moicla:
The customer is responsible for return shipping
Original outbound shipping charges are nonrefundable
The item must meet all return-condition requirements
We recommend using an insured and trackable shipping service.
Moicla is not responsible for customer-paid returns that are lost, misdirected, or damaged during return transit.
Refund Deductions
A refund deduction of up to 20% of the product price may apply when an item is returned in a condition that reduces its resale value.
Examples include:
Signs of use
Damage occurring after delivery
Missing original packaging
Missing accessories, tags, inserts, or included materials
Altered or incomplete merchandise
Inadequate return packaging that results in damage
The deduction is not automatically applied to every return. Any deduction will be based on the condition of the returned product and the resulting loss in value.
No condition-based deduction will apply when the product arrived damaged, defective, or incorrect and the approved claim is supported by the requested information.
Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery.
If an item arrives damaged, defective, or incorrect, contact us as soon as possible and within the 30-day return window.
To help us evaluate the claim, we may request:
Order number
Description of the problem
Clear photographs of the product
Photographs of the shipping box
Photographs of the internal packaging
Photograph of the shipping label
Please keep the product, shipping box, and all original packaging until the claim has been reviewed.
For an approved claim involving damage in transit, a product defect, or a fulfillment error:
Moicla will provide a prepaid return shipping label when a return is required
No return-shipping charge will be deducted
No refund deduction or restocking fee will apply
Eligible original shipping charges will be refunded
A replacement, refund, or other appropriate resolution may be offered
Orders that originally qualified for free shipping remain eligible for a full approved refund when the return is caused by damage, defect, or an incorrect item.
Return Shipping
Customer-responsibility returns
The customer pays return shipping when the return is not caused by damage, defect, or an error by Moicla.
Moicla-responsibility returns
Moicla will provide a prepaid return label when an approved return is required because the item arrived:
Damaged
Defective
Incorrect
All returns must follow the instructions supplied with the Return Authorization.
Refund Amount
For an eligible customer-paid return, the approved refund generally includes the product purchase price, less any applicable condition-based deduction.
Original outbound shipping charges are nonrefundable when the return is not caused by an error by Moicla.
For an approved damaged, defective, or incorrect-item claim, the customer will receive the full eligible refund without a condition-based deduction.
Refund Processing
After an authorized return is delivered to us, it will be inspected.
Approved refunds are normally issued within 3–5 business days after receipt and inspection.
Refunds are issued to the original payment method whenever possible.
After we issue the refund, your bank, card issuer, or payment provider may require additional time to post the credit to your account.
Exchanges
We do not currently process direct exchanges.
To obtain a different product or version:
1. Request a Return Authorization for the original item
2. Complete the approved return
3. Place a new order for the desired product
Product availability and pricing are not guaranteed while a return is being processed.
Order Cancellations
Customers may request cancellation before an order has been processed or shipped.
We will make a reasonable effort to honor the request, but cancellation is not guaranteed. Orders may enter
processing quickly.
Once an order has been processed, packed, or shipped, it cannot be canceled. The customer may request an eligible return after delivery under this policy.
Packages Returned to Sender
Packages returned because of an incorrect or incomplete address, refusal, failure to collect a package held by USPS, or another customer-related delivery issue will be reviewed after they are received back.
Original shipping charges are nonrefundable.
Additional shipping charges may apply if the customer requests reshipment.
Any refund will be subject to the eligibility and condition requirements described in this policy.
Unauthorized Returns
Returns sent without prior authorization may be:
Refused
Returned to the sender
Delayed in processing
Ineligible for reimbursement of shipping costs
Always obtain return approval and follow the provided instructions before mailing an item.
Contact Us
To request a return, report a product problem, or ask a question, use our contact page